Our standard delivery in UK is between 1-3 working days and EU zone is 5-7 working days.

We have updated our terms in Terms of Service and explained how to sign up for membership. Click here to view

The route and the method by which we transport your Shipment shall be at our sole discretion. We will use third party carriers to fulfill our delivery obligations to you. The table below outlines the delivery options offered by Wytamin:

 Post Zone for delivery

Cost

Target delivery times

England and Wales (Subscription orders)

£2.99

1-2 working days

Scotland- On all orders over £50

£3.50

1-2 working days

 Ireland – On all orders under €50-Euros

£7.50

2-3 working days

If we are unable to make a delivery of products because of an incorrect address, we will make all reasonable efforts to find the correct address. We will notify you of the correction and deliver or attempt to deliver the shipment to the correct address although additional charges may apply. Where our carrier is unable to complete the delivery of products for whatever reason they will try to leave a notice at the receiver’s address stating that delivery of products has been attempted and the whereabouts of the shipment.

Returns, Cancellations & Damaged Goods Policy

At WYTAMIN LTD, we strive to ensure that your shopping experience is smooth and satisfactory. However, we understand that sometimes you may need to return an item, cancel an order, or deal with an issue related to shipping or damaged goods. Please review the following detailed policy to understand your rights and our procedures.

1. Order Changes and Cancellations

We process orders promptly to ensure fast delivery, which unfortunately means we cannot accommodate changes once an order has been confirmed.

If your order has not yet been dispatched:
Please contact our Customer Service team immediately by phone or email. If the order is still in processing, we may be able to cancel it before dispatch.

If your order has already been dispatched:
You will not be able to cancel it. In this case:

Refuse to accept the delivery when the courier attempts to deliver it.

Inform the delivery person to return the parcel directly to us.

Notify our Customer Service team via phone or email that you have refused delivery.

Once we receive the returned package, we will issue a full refund (excluding any delivery fees, if applicable) within 7 working days, provided payment has been processed.

Important: When contacting us, please provide your Order Number to help us handle your request quickly and efficiently.

1. Returns and Exchanges – 30-Day Return Guarantee

If you are not 100% satisfied with your purchase for any reason, we offer a 30-day return policy, no questions asked.

Products must be returned unused, unopened, and in their original condition and packaging.

We will cover the risk (e.g., lost or damaged returns) of the return shipment.

Once the returned items are received and inspected, we will issue a full refund of the product purchase price within 7 working days.

Please note: Original shipping charges are non-refundable.

To initiate a return or exchange:

Contact our Customer Service team via email or phone.

We will provide you with a return form and shipping instructions.

1. Incorrect or Damaged Items Received

If you receive the wrong product or an item arrives damaged, we sincerely apologise.

Please contact us immediately by phone or email to report the issue.

We will send you a prepaid return form via email for the incorrect/damaged item(s).

Carefully package the item(s) and send them back to us using the return instructions provided.

We will dispatch the correct or replacement product as soon as possible.

Once you receive the replacement, please return the original incorrect/damaged item(s) within 30 days.

We will cover both the return shipping cost and the cost of sending you the correct replacement item(s).

1. Damage During Shipping

If your parcel appears damaged upon delivery:

Do not accept the package.

Ask the delivery person to return the item and record a damage complaint immediately with them.

Notify our Customer Service team as soon as possible so we can send you a replacement order at no additional cost.

Damaged packages must be reported at the point of delivery to qualify for replacement.

Need Help?

If you have any questions or concerns about your order, our customer care team is here to assist you.
Please contact us via:
 Email: info@wytamin.com
 Phone: +447940093901

All food in the UK is subject to a large body of law which is intended to ensure consumer safety and good standards across all types of foods.

The laws cover a huge number of different subject areas including:

• General food law setting standards
• Law which sets out the types and amounts of additives which may be used
• Law which sets out acceptable levels of contaminants (for example mercury, lead and cadmium)
• Law which regulates labelling and the information which must be provided to the consumer at point of purchase
• Law which governs the kind of messages that can be used in the advertising of foodstuffs.

There is also specific legislation which regulates food supplements, setting out the vitamins and minerals which are permitted for use within these products; the labelling requirements for them and prohibiting any claim or implication that food supplements can treat, prevent or cure any disease.

The laws are managed by several different government departments; the Department of Health and Social Care (DHSC), the Department for Environment Food and Rural Affairs (DEFRA) and the Food Standards Agency (FSA).

Find out more about the regulation of food supplements, here:
https://www.wytamin.com/food-supplements-regulations/
https://www.wytamin.com/did-you-know/can-wytamin-provide-advice-about-bringing-food-supplements-products-to-market/